FAQ

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Frequently Asked Questions (FAQ)

1. What types of jewelry do you offer at Rojoze Jewelry Store?

We offer a wide variety of jewelry, including rings, necklaces, bracelets, earrings, and watches. Our pieces feature various styles, from classic and timeless to contemporary and trendy, with options in gold, silver, diamonds, gemstones, and more.

2. Is your jewelry made from real gold and diamonds?

Yes, all of our jewelry is made from high-quality materials. We use 14k, 18k, and 22k gold, as well as genuine diamonds and precious gemstones. Each piece is carefully crafted with attention to detail and durability.

3. Do you offer custom jewelry design services?

Absolutely! At Rojoze Jewelry Store, we specialize in custom jewelry. Whether you're designing an engagement ring, a unique gift, or a special piece for yourself, our team of skilled designers and jewelers will work with you to bring your vision to life.

4. How can I determine my ring size?

To find your ring size, we recommend visiting one of our stores for an in-person fitting, or you can measure your finger using a ring sizer available on our website. Alternatively, you can use a piece of string or a strip of paper to wrap around your finger and measure the length to determine your size.

5. Do you offer repairs and resizing services?

Yes! We offer jewelry repairs and resizing services for items purchased from our store, as well as for jewelry bought elsewhere. Please contact us for more details on pricing and turnaround times.

6. How do I care for my jewelry?

To keep your jewelry looking its best, we recommend avoiding contact with harsh chemicals, perfumes, or lotions. Clean your jewelry gently with a soft cloth or a jewelry cleaning solution, and store it in a cool, dry place. For detailed care instructions, you can always reach out to our customer support team.

7. Can I return or exchange an item?

Yes, we offer a 30-day return and exchange policy for unworn and unused items. Custom-made pieces, however, are non-returnable unless they are defective. For returns or exchanges, please contact us within 30 days of purchase.

8. Do you offer gift wrapping?

Yes, we offer beautiful gift wrapping for any purchase. Simply select the gift-wrapping option at checkout or let us know in-store, and we'll take care of the rest.

9. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and in-store financing options.

10. Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping costs and delivery times vary by location, so please refer to our shipping policy page for more details.

11. How do I track my order?

Once your order has shipped, we will send you a tracking number via email. You can use this tracking number to check the status of your order online.

12. Can I visit your store in person?

Yes! We would love to have you visit us in person. Our store is open [store hours] at [store location]. Feel free to stop by for a consultation, to browse our collections, or to meet with one of our jewelers.

13. Do you offer any warranties on your jewelry?

Yes, all of our jewelry comes with a limited warranty that covers defects in material and workmanship for a period of several months. For more details, please check our warranty page or contact us.